Lack of communication is disgusting

I have logged a complaint regarding the fact that Ominsure do not come back to their customers. We missed half day and night at our resort due to our flight being delayed. This was because the carrier was damaged and they had to get us another plane. I sent through my claim forms last week and no one has come back to me to let me know what is going on, will they pay the claim is the forms correct, nothing The lack of communication is becoming highly frustrating and I am not impressed with the service I have received. Can someone sort out my claim and advise when I will be paid out.