EP
Eugene P

1 reviews | Active since Jan 2025

19 Feb 2026, 09:26

Kindly note that I was assisted by one of your very Competent Consultant in your Team by the name of Refilwe Pheeha

Kindly note that I was assisted by one of your very Competent Consultant in your Team by the name of Refilwe Pheeha. His service has been nothing but Amazing and if we had more Retentions and Customer Service agents like him in the Country AI and Bots will not stand a chance against Mankind. Refilwe has been Courteous, wore a smile on the call all the time (even took a while) to get to you and ask for further discounts to beat clients current premium. He has left me with that warm fuzzy feeling after I dropped the call and all I can say is Kudos to Refilwe for going the extra mile and ensuring his duties are carried out with the utmost best intention ,to save and retain Our Business, I wish this Country had more of you Refilwe keep up the great work and he is a blessing to be in your Team David.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply19 Feb 2026, 09:27
Official
Dear Eugene 
   
Thank you for the wonderful compliment, we will pass this on to the relevant department and individual.
    
Warm Regards 
   
Assessor: Complaints & Continuous Improvement