TS
Thabang S
1 reviews | Active since Mar 2025
28 May 2025, 08:06
Just wheels by old mutual insure is failing me
Six days ago called to cancel my just wheels insurance, the agent did cc me the cancellation email to just wheels, to-date they haven't sent me a cancellation letter, how long should I wait? Bad bad service!
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Old Mutual Insure's replyOfficial
28 May 2025, 11:20Dear Thabang
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply28 May 2025, 11:20
Official
Dear Thabang
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement