nR
neil R
1 reviews | Active since Dec 2015
13 Apr 2023, 13:42
Just disappointing
Went with Omnisure for their competitive rates. What I did not see is their lack of service/communications is where the cost is more. Ask them to add something, still waiting. Ask them to remove something, still no confirmation.
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Old Mutual Insure's replyOfficial
14 Apr 2023, 07:22Dear Neil
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply14 Apr 2023, 07:22
Official
Dear Neil
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement