CM
Cassandra M
1 reviews | Active since Dec 2011
27 Oct 2023, 16:07
Junaid - what a disgust
Totally disgusted by the treatment as a client . I spoke to Junaid after holding for 8 Min without an answer . Then he even dropped the call on me before I was done . He got frustrated on the call because I was asking questions which I am entitled to .. Is it because it's Friday that I get to be disrespect by your staff or is he the reflection of skill at this Fsp
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Old Mutual Insure's replyOfficial
28 Oct 2023, 08:52Dear Cassandra Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement
Old Mutual Insure's reply28 Oct 2023, 08:52
Official
Dear Cassandra Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement