DC
Dineo C
1 reviews | Active since May 2025
02 May 2025, 14:56
Iwyze insurance
I was involved in an accident mid February 2025, I had right of way that’s when the other driver crashed into me. The other driver is insured with iwyze whereas my car is not insured.The right side of my car is damaged. I submitted a claim to iWyze as a third party, submitted all the documents and photographs that they wanted from me. There hasn’t been a settlement made they keep saying that they will email me after 5 working days which has turned out to be 3 months. Can you please assist on this matter.
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Replies (2)DC
Dineo C's updateReviewer Update
02 May 2025, 11:59Veronica Modise and Bhekinkosi Nyathi are failing to assist me
DC
Dineo C's update02 May 2025, 11:59
Reviewer Update
Veronica Modise and Bhekinkosi Nyathi are failing to assist me
Old Mutual Insure's replyOfficial
02 May 2025, 15:01Dear Dineo
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply02 May 2025, 15:01
Official
Dear Dineo
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement