I’ve never experienced such incompetence.

I’ve received a rather appalling service from Old Mutual insure & Centurion Panel beater. The lady who assisted me with registering my claim was quite rude and offish on the claim capture call but I chose to ignore that cause we all have bad days and we give people/companies a second chance right?

No one seems to know what they are doing. I’ve asked for my query to referred to a manager and that still hasn’t been done. I have to keep sending emails for feedback and sometimes I don’t even get any response. I was given a repairer by old mutual but they don’t even know what’s going on with my repairs and I seem to know more about their service provider than they do?

Explain to me how a repairs for a bumper take over a month???? A whole month to replace a bumper??? This is nothing but incompetence. I’m utterly disgusted.