DZ
Desmond Z

1 reviews | Active since Aug 2023

11 Aug 2023, 14:15

It’s irritating to not have a direct number for OMInsure widely communicated

It’s irritating to not have a direct number for OMInsure widely communicated. Today I had to be transferred several times with failed attempts in between before I could get assistance. The saving grace is that OMInsure people are always a delight when servicing requests but to get to their office is a mess and makes the whole experience less than pleasant. I eventually got to speak to Thato Rapatla and thankfully it was a flawless interaction.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply11 Aug 2023, 15:08
Official
Dear Desmond
 
Thank you for the wonderful compliment, we will pass this on to the relevant department.
  
Warm Regards 
 
Assessor: Complaints & Continuous Improvement