CM
Caroline M
1 reviews | Active since Oct 2012
09 Dec 2020, 12:38
Is there anybody out there?
I sent you an email on 4 December requesting help. To date no response. I emailed again yesterday. I have messaged you on Facebook messenger.
I need help. How am I supposed to contact you?
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Replies (1)
Old Mutual Insure's replyOfficial
09 Dec 2020, 12:49Dear Caroline
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply09 Dec 2020, 12:49
Official
Dear Caroline
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand