TP
Thandie P
1 reviews | Active since Jul 2020
14 Jul 2023, 11:49
Irate client
After I have spent more than 30 minutes on the line to have my debit order fixed then someone drops the call on me without calling me back, and I have given them my full details with my new number but no one cares to call back, the next thing will be my policy has lapsed.
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Old Mutual Insure's replyOfficial
14 Jul 2023, 12:52Dear Thandie
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply14 Jul 2023, 12:52
Official
Dear Thandie
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement