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lerato L
1 reviews | Active since Sept 2017
31 Jan 2024, 22:12
iPhone cover
<div>I’m just not happy with the experience I’m getting from old Mutual &federal insurance i contacted them on Monday to update my new account number because the payment was not successful for December only to find out I was been advised my contract was cancelled due to payment was not received in December and January I asked what do they mean for January because im calling before the end of January to make payment I was been advise to send an email to reinstate my account guess what Siviwe Mzele said an email without phone call to tell me they can’t reinstate the account reason why still doesn’t make sense to me.what a poor service I would never recommend this company to anyone</div>
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Replies (1)Old Mutual Insure's replyOfficial
31 Jan 2024, 22:45Dear Lerato We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply31 Jan 2024, 22:45
Official
Dear Lerato We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand
Consultant: Complaints Claims | People & Brand
