JP
Jermaine P

1 reviews | Active since Apr 2013

18 Mar 2022, 17:36

Invalid rejection and contradicting reason

Took out their motovaps (vehicle mechanical warranty) last year. 2022-02-25 driving my car it shut down and when restarting it missfired and barely could drive. had it towed in to workshop. 2022-03-16 report and quote sent to policy for review and approval. 2022-03-17 assessor is sent to evaluate. 2022-03-18 claim is reject and please read carefully the contradicting rejection. This car has full service history and not a cent is spared when it comes to maintenance.

THE REASON YOUR CLAIM HAS BEEN REJECTED Your policy covers sudden and unforeseen mechanical failure as described in the policy wording issued to you. The claim submitted does not meet the criteria of mechanical failure and is deemed to form part of normal vehicle maintenance.

The joke is they say they only cover "Unforeseen mechanical failure" which I had and then further say its forms part of my "normal vehicle maintenance" which I have a full history and up to date.

1st I will go as far as taking them to court (I already contacted a lawyer and ombudsman) i will then go to every social network and inform people of this policy

0
Replies (1)
Old Mutual Insure
Old Mutual Insure's reply22 Mar 2022, 07:37
Official
 Dear Piet Complaint about service   We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.  We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.  We look forward to resolving this matter in a manner that you will find satisfactory.  Yours sincerely  Consultant: Complaints Claims | People & Brand