MM
Malefetsane M

1 reviews | Active since Mar 2021

03 Jun 2021, 18:30

Insure

I complain about fnb under old mutual insure last year my car involve accident R59 between SASOLBURG AND VANDERBIJLPARK ROAD FULL SMOKE INSURE FAIL TO WRITE OFF MY CAR ENGEN DAMAGE RADIATOR LEAK WATER NOW MY CAR LOT PROBLEM FAIL TO FIX LAST YEAR AROUND JUNE AND JULY ALL SOUTH AFRICA MUST KNOW OLD MUTUAL INSURE UNDER FNB USELESS INSURANCE PAY LOT LAST YEAR DECEMBER EVEN NOW STILL PAY MONEY NOTHING FIX INSURANCE SENDER APPRENTICE ACCESSOR TO CHECK MY CAR SENDER SOVEREIGN ARC VEREENIGING BUT MY CAR STILL NOT RIGHT ENGEN

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply04 Jun 2021, 13:16
Official
Dear John

Complaint about service 
 
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory.
 
Yours sincerely

Nokulunga Mlangeni
Consultant: Complaints Claims | People & Brand