ND
Niven D

1 reviews | Active since Mar 2022

15 Nov 2022, 10:43

Insurance ****

Hi guys, to all of you that own drones can I please advise you not to ever insure it with drone buddy the underwriters are mutual and federal. I had my swell pro drone insured with them and when an incident occurred they requested flight data from the drone which clearly is not recorded by the swell pro drones and further to my knowledge the only drones that do record flight data is the DJI DRONES. now considering the amount of drones that are insured by drone buddy I'm sure more than 60% of those drones don't record flight data, this means that majority of the drone owners who chose drone buddy insurance are actually throwing money into a black hole because when an incident occurs the repudiate it based on flight data, what kind of an insurance insures something without knowing what it is further I believe that the ombudsman should look into this ponzie scheme run by drone buddy and mutual federal. PLEASE GUYS IF U ARE INSURED WITH DRONE BUDDIES CANCEL NOW AND MOVE TO SOMEONE ELSE.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply15 Nov 2022, 11:12
Official
Dear Niven 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory.
 
Yours sincerely

Assessor: Complaints & Continuous Improvement