Insurance or not

Item: Old Mutual Insure
Rating: 1
Author: Loretta H

I have never been so disappointed before. I lodged a claim on the 30th June online and nobody ever got back to me. On Monday i called in and was told I must redo the claim as they never received it. Then after doing everything the agent says she will email me where to take the vehicle for assessment. I have still not received the mail. I call in today and again nobody can assist. Eventually cutting me off. How much trouble just to do a claim? Very disappointing for sure

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Replies (1)

Old Mutual Insure's replyOfficial

11 Jul 2022, 13:01

Dear Loretta Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand

Old Mutual Insure's reply11 Jul 2022, 13:01

Official