CvdB
Coenraad van den Berg
1 reviews | Active since Sept 2015
19 Oct 2021, 11:17
Insurance company that hits you hard when you claim?
A insurance company that you can't claim - just received information from OMI that stated due to my history of claims I will be moving from a 0 excess to R5000 excess for all claims!!, it says they have the right to change the terms and conditions. Now I have always recommended OMI to other people that struggle with there insurances but I will ask everyone to avoid OMI until they revoke the "adjusted terms and conditions" Also will be getting quotes from other insurances, always received good service from OMI now this!
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Replies (2)0
Replies (2)
Old Mutual Insure's replyOfficial
19 Oct 2021, 11:39Dear Coenraad
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply19 Oct 2021, 11:39
Official
Dear Coenraad
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
CvdB
Coenraad van den Berg's updateReviewer Update
20 Oct 2021, 15:45and to add insult - I get slapped today with almost R500.00 increase in monthly installments over and above the "new terms and conditions" the added R5000 excess.
Will continue on facebook/twitter!!
Will continue on facebook/twitter!!
CvdB
Coenraad van den Berg's update20 Oct 2021, 15:45
Reviewer Update
and to add insult - I get slapped today with almost R500.00 increase in monthly installments over and above the "new terms and conditions" the added R5000 excess.
Will continue on facebook/twitter!!
Will continue on facebook/twitter!!