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muzim M
1 reviews | Active since May 2013
24 Jan 2024, 09:00
Insurance
I took fnb insurance not knowing the underwriter is old oldmutual and I recently had a claim for my roof which was damaged by the storm . Old mutual came with the excuses under the sun to pay little as they can . They insist I am under insured and my property is in the market going for half of what I have insured it for. I am going to move my property away and insure it its my other property. The quote they got from their supplier and my supplier and compared to what they are willing to settle it's an insult.
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Replies (1)Old Mutual Insure's replyOfficial
24 Jan 2024, 09:49Dear Muzi
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply24 Jan 2024, 09:49
Official
Dear Muzi
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
