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isaac N
1 reviews | Active since Feb 2017
28 Jan 2022, 12:32
Insurance and Panel Beater from Hell : Claim number :***7
My car was towed to Autobody at the end of December 2021 after the accident. Since then no work has been done because the insurer and the repairer could not agree on the cost of the repairs. The repairer has by now submitted more than three quotes including the additionals. The Car Rental has expired on the 14 January 2022 and the Repairer is refusing to give me a courtesy car and I cannot go to work. I am completely frustrated because I am being sent from pillar to post by the Insurer and the repairer. The claim number: *** Name: Isaac Netshivhungululu ID :***. I will never recommend anyone to do business with this two companies, they are horrible
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Replies (3)0
Replies (3)
Old Mutual Insure's replyOfficial
28 Jan 2022, 15:08Dear Isaac
Reference number: ***
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply28 Jan 2022, 15:08
Official
Dear Isaac
Reference number: ***
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
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isaac N's updateReviewer Update
31 Jan 2022, 10:28Dear Sir/Madam
Since I received an automated reply on the 28 Jan 2022 from the insurer, no one from the insurer or the repairer ever bothered to contact me to expliain how they will remedy the situation. Both of them were busy with administrative issues andmy car was not being repaired at all till todate
Since I received an automated reply on the 28 Jan 2022 from the insurer, no one from the insurer or the repairer ever bothered to contact me to expliain how they will remedy the situation. Both of them were busy with administrative issues andmy car was not being repaired at all till todate
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isaac N's update31 Jan 2022, 10:28
Reviewer Update
Dear Sir/Madam
Since I received an automated reply on the 28 Jan 2022 from the insurer, no one from the insurer or the repairer ever bothered to contact me to expliain how they will remedy the situation. Both of them were busy with administrative issues andmy car was not being repaired at all till todate
Since I received an automated reply on the 28 Jan 2022 from the insurer, no one from the insurer or the repairer ever bothered to contact me to expliain how they will remedy the situation. Both of them were busy with administrative issues andmy car was not being repaired at all till todate
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isaac N's updateReviewer Update
31 Jan 2022, 10:39Dear Sir/Madam
Since I received an automated reply on 28 Jan 2022 from the insurer, no one has bothered to contact me and to explain how they will remedy the situation. Both of them have spent the past 35 days on administration and not on repairing the car at all to date. Can I request that I be given a courtesy car until the car is fully repaired?
Since I received an automated reply on 28 Jan 2022 from the insurer, no one has bothered to contact me and to explain how they will remedy the situation. Both of them have spent the past 35 days on administration and not on repairing the car at all to date. Can I request that I be given a courtesy car until the car is fully repaired?
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isaac N's update31 Jan 2022, 10:39
Reviewer Update
Dear Sir/Madam
Since I received an automated reply on 28 Jan 2022 from the insurer, no one has bothered to contact me and to explain how they will remedy the situation. Both of them have spent the past 35 days on administration and not on repairing the car at all to date. Can I request that I be given a courtesy car until the car is fully repaired?
Since I received an automated reply on 28 Jan 2022 from the insurer, no one has bothered to contact me and to explain how they will remedy the situation. Both of them have spent the past 35 days on administration and not on repairing the car at all to date. Can I request that I be given a courtesy car until the car is fully repaired?