JK
Jude K
1 reviews | Active since Nov 2016
30 Sept 2024, 21:49
**** INSURANCE
You guys bumped my premium from R817 to R1035? a 26% increase? Are you guys crazy? I had AMAZING service with my broker before (Werner Vosloo) and I dumped them for you guys (to get a lower premium), not even a week later and you guys bumped the premium way up, I regret moving to you guys big time. Fix this before I take my business elsewhere. I have funeral policies with you guys as well. Fix my vehicle insurance premium or I WILL take all my business elsewhere.
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Old Mutual Insure's replyOfficial
01 Oct 2024, 10:39Dear Jude
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply01 Oct 2024, 10:39
Official
Dear Jude
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement