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2legit 2Quit
1 reviews | Active since Jan 2013
21 Jul 2015, 08:31
INEFFICIENT SERVICE - TOO SLOW
Good day, I am waiting payment for damages to my motor vehicle and Mutual & Federal is taking forever to sort me out. I am shocked as to how long it takes for a process to be completed as this is a clean cut case. The matter should have been resolved already!!!! I keep hearing that I should speak to the next person, the next person, the next person and nothing happens. I've supp**** ALL the necessary documents on time and still no payment. I always hear good things about Mutual and federal but I'm a bit skeptical as this claim is taking forever. Please resolve this matter asap as I will forward this to the Ombudsman. Thank you<br> Claim No - ***,
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Old Mutual Insure's replyOfficial
21 Jul 2015, 08:41Hello 2legit2Quit,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Old Mutual Insure's reply21 Jul 2015, 08:41
Official
Hello 2legit2Quit,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience