Inefficient service, defect APP, unanswered calls, irrelevant WhatsApp

Old Mutual's inefficient service, defect APP, uncontactatability & abnormal long call queues have been an ongoing frustrating experience for me. Since late last year (2025) I've been unable to access my policy information via the Old Mutual APP. Whenever I enter my login details, the APP indicates that I am "BLOCKED". Sometimes it reads: "incorrect username & password". I would then choose to indicate that I have 'forgotten' my login details even though I know my login details are correct (I would desperately do this so that they may furnish me an opportunity to reset my login details). In this regard- their system would always direct me to check a sms sent to my phone. Strangely, since late 2025 such smses never came through/do not come through to my phone messages. Out of desperation I wrote Old Mutual emails regarding my query. In response they pointed out that they can only assist me over the phone, and gave me their contact number to call. However, whenever I call- I lose a lot of airtime as their automated call system would ask me to hold for a consultant for a long duration. That would happen until I run out of airtime or until their automated system (after having held for long) ask me to rate their service without having spoken to a consultant, and thereafter the system hangs up just like that. The last time I contacted Old Mutual was yesterday afternoon, Wednesday, 27 May 2026. Their WhatsApp platform is also not helpful to me as it doesn't cater for the queries that are relevant to me especially with my funeral policy or life cover. I have no access to my policy information, and I can't make changes I wish to effect to the policy as a result of the APP's defects or Old Mutual's inefficiencies. I lose out on benefits and rewards as I am blocked from accessing the APP. It's apathetic, inefficient & *********** for a big corporate of Old Mutual's stature to have a loyal customer like me experiencing such frustrations and utter disappointments which are easily fixable. Old Mutual has failed me, and I have been a customer of Old Mutual since 1999 (unbroken 27 years).