***********, inefficient, arrogant, useless staff

I am really disheartened with the service from Old Mutual. It's an unbelievable over 6 months and they still cannot get their act together. This speaks of incompetence from the highest ranking officials. Even their arbitration/dispute resolution department is dysfunctional. I am exhausted with their incompetence. They have one stock answer: we have escalated this to higher management. And that's how they escape any responsibility . Now after over 6 months of trying I have asked them for a reference number, which they don't respond to. At last resort, I asked them a letter repudiating my claim. This too is ignored and referred to higher management, who we all know by now is non existent or ***********. I am forced to use this platform so that everyone can see that they are so useless. Now I am asking Old Mutual for the last time for a reference number for my complaint and for a letter of repudiation so that I can go to the ombuds. And I hope they don't put someone new on this case who will ask me to repeat everything over and over again and then do NOTHING! I am so used to this delaying tactic.