RT
Richard T

1 reviews | Active since Mar 2009

04 Dec 2018, 20:46

Inefficencies exist everywhere!

My car was involved in an accident by another person, who accepted complete culpability, when he entered from a side street, and I was stationary. Not much damage was done except that it is now not roadworthy as the turn indicator light is damaged. The required three quotations were supp**** immediately to the insurance company, who then decided to do nothing. After two months of battling to get a decision, finally we were offered to receive a cash payment in lieu of the repair bill. well, after two months the quotations were out of validity, and I requested that a revised quotation be accepted. TO NO AVAIL. I must simply accept the cash originally offered. Who now is responsible for the balance to pay, as the new quoation is slightly more than the original?

0
Replies (1)
Old Mutual Insure
Old Mutual Insure's reply06 Dec 2018, 08:46
Official
Dear Richard Thank you for raising your complaint on Hello Peter. I have sent you an email requesting the claim details in order to assist you. Please respond with your claim number.

We would like to apologize for any inconvenience caused.  Kind Regards 

Best regards,