Indolence - Old Mutual Insure's highest priority

Day 531. After another two weeks of zero communication and various attempts by me to get information, I finally received some feedback regarding the status of my claim. However, after 3x promises to phone me to explain further, I still have not received a call. Customer experience and satisfaction certainly is at the very bottom of their chain of priorities. Every query is an inconvenience for Ashish and Delareece, and you have to follow up at least 3-4 times in order to get anything out of them.