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MN
Malcolm N

1 reviews | Active since Dec 2016

06 Sept 2021, 13:09

*********** staff, pathetic after sales service

I confirmed insurance cover telephinically but received a policy schedule with incorrect information. I raised this with Old Mutual Insure and got a response that makes no sense - I was asked to contact the dealer to rectify the registration number on the vehicle. Th vehicle was not purchased from a dealer and the vehicle registration number provided is correct.

0
Replies (3)
Old Mutual Insure
Old Mutual Insure's reply06 Sept 2021, 13:30
Official
Dear Malcolm Naidoo
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory.
 
Yours sincerely

Consultant: Complaints Claims | People & Brand 
MN
Malcolm N's update07 Sept 2021, 10:27
Reviewer Update
Good day Consultant: Complaints Claims | People & Brand,

Contrary to your feedback nobody contacted me regarding the issue however I did receive a cancellation notice from Garth Napier on e-mail today - not sure why though!

I wonder what became of Mutual and Federal insurance - I recall it being an organisation that offered great value and great service as well.
Old Mutual Insure
Old Mutual Insure's reply08 Sept 2021, 07:31
Official
 
 Dear Malcolm Naidoo 
 
 We can confirm that Old Mutual insure Underwriting department has given feedback on your complaint as they advised that contact has been made with you. 
 
 Please accept my sincere apologies for all inconvenience caused
 
 Yours sincerely 
 
Consultant: Complaints Claims | People & Bran