MP
Mawulom P

1 reviews | Active since May 2016

04 May 2016, 12:12

*********** service

I ask myself why have Mutual & Federal decided not to debit my account since on the 1st of May. I have sent an email regarding that with no feedback, interestingly I received an sms telling me I have not paid my premium whiles I have enough money in my account. Clearly who should be held responsible should I have claim? So am driving without insurance thinning am safe in case of any unforeseen event? Is that how you conduct your business? Am shopping for around for new insurance as I have called the call center since morning with no avail.

0
Replies (1)
Old Mutual Insure
Old Mutual Insure's reply05 May 2016, 07:12
Official

Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.


We are investigating your concerns and will revert soonest.
Mutual and Federal Customer Experience