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It's over a month that I lodged a claim for my deep freezerthat was damaged by the load shedding. The lady promised to send out a service provider to check out my appliance. She then called me about three weeks later to say that i must get a damage report. i called the call centre last week and was told that my file is closed. I was then put through to a consultant eventually put the phone down as I was waiting forever for someone to answer. It's nt ust poor service but height of incompetence by a company that we have been with for ages