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KS
Kobus S

1 reviews | Active since Oct 2018

26 Oct 2018, 12:41

Incompetend and poor service

I registered a claim for damage to my vehicle (public violence) on 18 September 2018.

Currently I am making daily/ weekly follow -ups with Old Mutual Insure, only to be told that SASRIA is assessing the claim.

It is more than 5 weeks later, and still no outcome of my claim.

I am awaiting the result of my claim, but is strongly considering my option of cancelling my policy.

Regards K

0
Replies (2)
Old Mutual Insure
Old Mutual Insure's reply26 Oct 2018, 14:24
Official

Dear Mr. Smith

I have sent you an email please respond and let us have your claim number in order to investigate the matter. We apologize for all the inconvenience.

Kind Regards

KS
Kobus S's update13 Nov 2018, 13:47
Reviewer Update
Ref: Old Mutual Insure: It is 9 weeks later from the date I have registered the claim, and 18 days later from the date that I send the claim number to Old Mutual Insure to investigate, and still no progress or settlement of claim. In the meantime I have personally paid for the repairs of damages to my vehicle. I am awaiting the settlement of my claim, in order for me to cancel my policy with Old Mutual Insure. Regards K.