Incompetency / standard response and still no feedback

Having taken to HelloPeter already, I am shocked that I have to, yet again, return to HelloPeter. I received a standard response telling me to wait 5 working days before feedback would be provided.

When I received the feedback on day 5, it was clear that no one looked into the claim and I received an e-mail in which I was told that the settlement was processed on the 31st of October 2017 and the file is closed. However, no one has contacted me for further details, payment options, feedback on what I need to do to get my vehicle fixed after their client had knocked my vehicle.

It is clear that they did not read the complaint, numerous e-mails or listened to the phone calls in which it is stated that it is a 3rd party claim. Frustrating part is that I then only get given a name and number (this seems to be all they do at Old Mutual) but no one who can actually assist in providing me with feedback.

Appalling service yet again.