KW
Keanon W
1 reviews | Active since Feb 2014
22 Jan 2024, 20:24
Immense dissatisfaction with sub-standard insurance service
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To provide context, it has been two working days since I submitted my request to appoint a paving contractor for a second opinion, and unfortunately, I have not received any feedback from your complaints department. This delay is notably disappointing and raises questions about the efficiency of the communication process.
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Old Mutual Insure's replyOfficial
23 Jan 2024, 09:25Dear Keanon
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply23 Jan 2024, 09:25
Official
Dear Keanon
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand