I’m disappointed with the service I received

I’m disappointed with the service I received. I was assisted with updating my Old Mutual policy and was under the impression that the requested changes had been processed. However, I was contacted today and informed that nothing had actually been changed. I appreciate the assistance I received at the time, but I expected the request to be properly processed and confirmed. This has caused unnecessary inconvenience and frustration, as I now have to follow up on something I believed had already been resolved. I hope Old Mutual can look into this matter and improve communication and follow-through to ensure that clients are not left under the impression that their requests have been completed when they have not.