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Hein H

1 reviews | Active since Dec 2023

12 Mar 2024, 11:14

Ilodged a claim when my vehicle have been lost for damages occurred during the 8 months I wasn't in possession of the vehicle

Ilodged a claim when my vehicle have been lost for damages occurred during the 8 months I wasn't in possession of the vehicle. I had a horrible experience and service from the claims department. As they wanted me to submit separate claims for the separate damages that occured with and access payment for each claim. I lodged a compliant on Hello Peter where upon a lady from Old Mutual's Complaint department made contact with me and sorted my complaint in no time. I would like to thank the following persons that was involved with the claim. Assessor Ivan Investigator Hennie and Maritza from the Complaints department

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply12 Mar 2024, 11:38
Official
Dear Hein 
 
Thank you for the wonderful compliment, we will pass this on to the relevant department and individuals.
  
Warm Regards 
 
Assessor: Complaints & Continuous Improvement