If you think you've endured the worst ever service with motor insurance companies, you haven't dealt with the people at Mutual & Federal (now Old mutual insure)

<p>Having been rear-ended on 12 April 2017 and subsequently submitting a third party claim with this institution, the waiting process began. Apparently I would have to wait for a period of 30 days before receiving any type of response from them. 30 days went by and a few more with no response. I tried emailing the person who's dealing with my matter to no avail, calling the contact number on the bottom of her email address also yielded no results. Best part is on her very email, there's also a contact number of an individual said to be her supervisor who articulates that if one gets no satisfaction, she can be emailed or called...but wait for it, this person also doesn't pick her phone up nor replies to her emails. Ultimately i decide to contact complaints and eventually they make contact to let me know they're unable to view the accident picture I sent them...this is 4 weeks down the line. I do so right away, she then informs me an assessor will contact me within 3 days. Another week an half passes with nothing happening. After I resorted to complaints one more time, a guy contacts me asking me for my quotations...again...I see to it that he receives the quotations. He also goes mute on me for another 2 weeks, upon which emailed him for an update. He tells me he has sent his costing to one of the panel beating shops for an agreement. I confirm this with the work shop, and they further let me know they've already agreed to their price and sent it back to them. I go on leave, but then try to maintain contact with the last person I've dealt with, on their cellphone number on their email, including writing an email to him, but as per the Mutual & Federal way that they know best, I get no response, accept for the ever so presnt auto-response. On my return from a week and a half's leave, I find that they've sent me an email asking me was my car the fron or the middle car in the rear-end accident??? I'm amused seriously? They could have called me...they could have seen that on the police report (assuming they read it), they could have asked their person who's the person who drove into my car...today exactly 2 months and 10 days after this process was started, I ask whoever is bored enough to read through all of this, how does a "reputable" insurance company handle business in this manner???</p>