If you don’t want stress, do not insure anything with Old Mutual

OMART “Insure” has not been responsive to my device claim. I have had to call in every day to check on the claim, at first they had the incorrect IMEI number (which had nothing to do with me but rather Telkom when they moved insurers). This took more than a week, at which me AGAIN had to call & check in. I requested for an ETA on the outcome of my claim & was told 7-15 working days which is absolutely ridiculous for device insurance. The consultants also refuse to escalate your calls to a supervisor who seems to ALWAYS be on a call (which is not surprising because this is the worst insurer). You are promised to get a “call back” which never happens. So then YOU, AGAIN have to call in & check on your claim. Over & above the 7 days of hassles, I have 15 more to wait for an outcome :) Truly, if you do not want stress DO NOT take device insurance with Telkom or OMART you are guaranteed a regret!