I was warned, but Still I had hope

To whom it may concern,

I cancelled my policy last week for one of the many reasons, that whenever I asked for help, I was treated like everything was my fault and no help was ever lended. EVER. My main point of contact has always been the same person.

I have been with Old Mutual for little over than two years now. And in that time, I paid nearly R28000 in insurance and never claimed once.

Now, I cancelled my policy, but it is still active until end of November 2023. I did not plan for this, but one phone of mine was ****** from my house, I was ****med out of it. I have email correspondence for further details.

And once again, seeing that I am still covered till end of November, I tried to ask for help. In this regard to claim R6999 for the phone. The amount of which is still far less than the R28000 I paid thus far, so Old Mutual is still winning in the long run.

But still I was denied by the OM contact, not even attempting to help me, not even attempting to open a file. And very short sighted in the process. I am treated like an employee and not a customer, and the way he responds and talks to me is very condescending.

This is only one of many email chains that I can send you where the conversations always went like this. I kept them all.

Thus, I am reporting this… But mainly just because I want to claim the R6999 for which I am entitled to. I have paid a lot of money to OM over the years, and in essence it is still my money. I am just claiming a small amount in comparison to the amount I already paid.

Please put me in touch with someone that can help me with this. I am not speaking to the same contact again.

I will also be posting a similar complaint online, because out of my experience I seldom hear anything from these channels. And I want and need to be contacted.

Kind regards Ian-Ray Nel