I submitted a claim in January and the process has been very lengthy with me having to constantly ask for feedback on where the process is

Dear Thembeka

 

  

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.

  

We look forward to resolving this matter in a manner that you will find satisfactory.

 

Yours sincerely

Assessor: Complaints & Continuous Improvement