I regret the day I moved from Santam to M & F

I put in a claim for hail damage on both my vehicles. On Monday the 30th I called the Drive in Centre so the accessors can view my vehicle only to hear that they can only assist on Friday the 4th. I then arranged for the assessors to view the vehicles at the panel beater on Tuesday the 1st of December. That was done an my claim was approved. I requested a cash in lieu payment as the panelbeaters can only assist middle January. This was declined. I was told that they can provide an alternative panel beater. Both me and my wife have to work for a living and use our cars to do so, so i cannot and will not drive around after my insurance company to different panel beaters. I logged a complaint with M&F and stated that i am willing to sign the disclaimer and that the accessors assesment minus my excesses minus their discount with the panel beates will be a fair payment. Lesley from M&F was supposed to call me on Friday, this did not happen, today she is out of office. Hopefully i will get a personalised response and not something that is coppied and pasted.