Zz
Zita zita.borchards
1 reviews | Active since Aug 2023
01 Aug 2023, 13:44
I have home contents insurance with them, our laptop was part of the goods being ******
I have home contents insurance with them, our laptop was part of the goods being ******. I was told yesterday that the laptop was not specified. I was never asked if I had a laptop. According to me our laptop is part of our home contents. I am not sure what items must be spesified they are so quick to sell policies and when it comes to claiming then there is always issues.
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Replies (2)0
Replies (2)Old Mutual Insure's replyOfficial
01 Aug 2023, 14:54Dear Zita
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply01 Aug 2023, 14:54
Official
Dear Zita
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's replyOfficial
01 Aug 2023, 14:58Dear Zita
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply01 Aug 2023, 14:58
Official
Dear Zita
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
