I had submitted a claim for a device that was ******, my claim was rejected with the reason that myu Sim card was not in the device during the time of loss

I had submitted a claim for a device that was ******, my claim was rejected with the reason that myu Sim card was not in the device during the time of loss. I then submitted a complaint then I was assisted by Muhammed Dabhelia and then the rejection was overturned and this process of the complaint didn't even take long