i had some difficulties regarding a policy, and the lady that helped me solve my query, was not just very friendly and professional, but went out of her way to assist me with my query

Dear Logan
 
 Thank you for the wonderful compliment, Kindly assist with the name of the relevant person who assisted you in order for us to pass your compliment through to the relevant department
  
 Warm Regards 
 
Assessor: Complaints & Continuous Improvement