I DO NOT RECOMMEND - do not expect ANY SERVICE, OR ANY COMMS ON CLAIMS

i have an insurance claim on my car with Ominsure. If (ever) this claim is settled, I will most definetly consider moving to another insurance company, based on the following: * i registered my claim on the first day, that went fine, then i received an email to inform me my claim has been registered, with a link to track my claim. That link does not work, the tracking tool and website does not exist. *there is absolutely NO communication further from their side. On their website, there is NO info / options pertaining to vehicle claims, only life insurance and death/funeral claims. * I made 5 phone calls after two days of silence from their side, where you are routed to make 7 different selections from a scripted menu, and my calls where dropped all 5 times just when the consultant has to pick up. * I resorted to phoning their emergency assist number just to be able to speak to anyone willing to answer. this option took me 3 tries to actually get a person on the line, and 3 more calls to FINALLY get a JHB number which I can dial to track my claim process. * today is day 8 of the process, I still have NOT seen or spoken to an assessor, my car has still not been attended to and I still have not received any updates or any info from their side. I had to phone again this morning, to ask for feedback, which was still "we are awaiting the assessor report" - not sure what he is going to report on as he has still not seen my car or spoken to me>> *I am still without transport - and pretty annoyed - not sure where to start begging for any info or service now.