I called to get a No claims confirmation letter and I was sent a letter that was addressed to the wrong person with my ID No

I called to get a No claims confirmation letter and I was sent a letter that was addressed to the wrong person with my ID No. I called again and I was assited by Karabo Manaka. She was very polite and calmly apologized for the error that was made. I would recommend her services over and over again!!!!😅