I called the service centre and ended up in the wrong place

I called the service centre and ended up in the wrong place. My call was put through, but ended up again in the wrong department. Upon hearing my request, Karabo Manaka, asked me to hold the line. Also working in the same industry, I decided to exercise patience. She came back and said she got hold of the right person, but will ensure that I got my instruction sorted, before she leaves the offices. I thought like, 'ya right.' Oh My, before I the day ended, I got a call from the "other colleague saying my instreuction has been completed and that Karabo kept her to it. Karabo, thank you for not giving me that, "sorry this not in my space." Deserve a 10/10. Keep up providing good customer service. Regards Charl