I apologies to my Family and Friends.

Item: Old Mutual Insure
Rating: 1
Author: Shannon S

One thing I hate about customer service companies is them giving horrible customer service... I can get over bad service but inconveniencing me at such a level where i loose money in the process seems to be Old Mutuals specialty. I apologies to every single person i recommended to this company. They not worth the admin they put me through. If u can please more your insurance asap, before u make a claim.

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Replies (1)

Old Mutual Insure's replyOfficial

01 Oct 2025, 13:49

Dear Shannon

Complaint about service

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.

We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.

We look forward to resolving this matter in a manner that you will find satisfactory.

Yours sincerely

Assessor: Complaints & Continuous Improvement

Old Mutual Insure's reply01 Oct 2025, 13:49

Official