JJ
Jessica Jessica.naicker

1 reviews | Active since Jun 2025

23 Jun 2025, 13:19

I am Know client to old Mutual since inception of policy but found my premium of R1718 too much So I planned to move to another insurer and leave Old Mutual But they did not give up on me They took the initiative to review policy , was willing to ma

I am Know client to old Mutual since inception of policy but found my premium of R1718 too much So I planned to move to another insurer and leave Old Mutual But they did not give up on me They took the initiative to review policy , was willing to match and improve on the offer I had received and tremendously reduce my premiums to R 955 , saving R 760 and with the same benefit , withdrawing nothing. That’s great service from Ms Vannesa Chauker and today Mr Ronnie was even more polite and reassuring , making me aware of benefits I did not even know I had. I valued his honesty and client satisfaction drive : true customer impact and satisfaction. Great job team🎉🌹

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply23 Jun 2025, 13:36
Official
Dear Jessica 
 
Thank you for the wonderful compliment, we will pass this on to the relevant department and individual.
  
Warm Regards 
 
Assessor: Complaints & Continuous Improvement