How long does it take?

My claim for a broken passenger side mirror went in 7 working days ago and it still has not been assessed - I sent all required forms, police report etc and have had no service. I have a broker from Brokersure who has not helped at all. I keep getting calls from 'No caller ID' which I either miss because I'm driving or with a client or answer and there is no one there - if this is the assessor, why on earth don't they leave a message, give me a number or email me to make an arrangement. I pay through my nose and very seldom claim and when I do it is so much effort and still nothing happens. I WANT MY CAR FIXED PLEASE 0 it's what I pay for and it's extremely dangerous driving without a side mirror.