NT
Nico T

1 reviews | Active since Apr 2012

16 Mar 2015, 18:31

How can you make me responsible for this.

Today 16/03/2015 i was contacted by jamila to say that i still owe R2500 for access after i had received the quote that my access was R3000 when i took my car in to assessment centre in cresta gene-Claude mayer had a printed page from mutual federal that had also stated and confirmed that the acces is R3000 when i got to the panel beaters they also just requested me to pay R3000 and released my vehicle now one week later they request me to pay more so they people is not doing al there work. To just put the cherry on the top she added in that i had to borrow money from my dad to pay the R2500 how can you say something like that and lets really top it off she still threatened that if i dont pay by month end she will make make my dads name bad on his insurance with mutual and federal how dare she do that no one has the right to tell me to borrow money to pay or to have it paid by month end who is she to do that just because they all made faults i wont be held responsible. Al the evidence is on the voice recording you take where the told me 3times the acces is R3000 and no one said anything of the extra R2500 that now poped up pathetic

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply16 Mar 2015, 21:49
Official
Hello Nico151,

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Mutual and Federal Customer Experience