KB
Karl B
1 reviews | Active since May 2016
11 Mar 2021, 05:16
How Can Old Mutual say I am at Fault????
It happened a over a year ago when I asked my Financial advisor to add a vehicle to my insurance. When I needed to claim, it had not been added. After email upon email upon email to managers, and months of frustration. The manager had admitted that there was wrong doing. I have requested some answers but still nothing has happened. I have asked for a formal apology and until today nothing has happened. I am so unhappy that I had to write all these emails and no one gets back to a person. Please note I am out the country and can be contacted via email
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Replies (3)
Old Mutual Insure's replyOfficial
11 Mar 2021, 14:10Dear Karl
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply11 Mar 2021, 14:10
Official
Dear Karl
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
KB
Karl B's updateReviewer Update
13 Mar 2021, 04:53Good morning
And now adding to my complaint.
My Financial advisor Charl Gouws who did not do his Job
Sent me a mail to say that if I do pay the backdated payments, he will waver the access and they will pay for the the repairs
I received and email from Vinesh Parusnath Regional manager
Stating that I cannot pay the payments and then claim. Although it was not was not my fault.
Now my question is:
Who is wrong here. If Charl Gouws was not in the right, is that *****?
If Vinesh was not right is he doing it o that they can just forget about me?
I have taken this matter to the onbudsman
Regards
Karl Bulow
And now adding to my complaint.
My Financial advisor Charl Gouws who did not do his Job
Sent me a mail to say that if I do pay the backdated payments, he will waver the access and they will pay for the the repairs
I received and email from Vinesh Parusnath Regional manager
Stating that I cannot pay the payments and then claim. Although it was not was not my fault.
Now my question is:
Who is wrong here. If Charl Gouws was not in the right, is that *****?
If Vinesh was not right is he doing it o that they can just forget about me?
I have taken this matter to the onbudsman
Regards
Karl Bulow
KB
Karl B's update13 Mar 2021, 04:53
Reviewer Update
Good morning
And now adding to my complaint.
My Financial advisor Charl Gouws who did not do his Job
Sent me a mail to say that if I do pay the backdated payments, he will waver the access and they will pay for the the repairs
I received and email from Vinesh Parusnath Regional manager
Stating that I cannot pay the payments and then claim. Although it was not was not my fault.
Now my question is:
Who is wrong here. If Charl Gouws was not in the right, is that *****?
If Vinesh was not right is he doing it o that they can just forget about me?
I have taken this matter to the onbudsman
Regards
Karl Bulow
And now adding to my complaint.
My Financial advisor Charl Gouws who did not do his Job
Sent me a mail to say that if I do pay the backdated payments, he will waver the access and they will pay for the the repairs
I received and email from Vinesh Parusnath Regional manager
Stating that I cannot pay the payments and then claim. Although it was not was not my fault.
Now my question is:
Who is wrong here. If Charl Gouws was not in the right, is that *****?
If Vinesh was not right is he doing it o that they can just forget about me?
I have taken this matter to the onbudsman
Regards
Karl Bulow
Old Mutual Insure's replyOfficial
15 Mar 2021, 08:41Dear Karl
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply15 Mar 2021, 08:41
Official
Dear Karl
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand