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Steve C

1 reviews | Active since Jun 2013

24 Jan 2020, 17:53

Horrific service

In July last year our BMW was under insurance with you and it had an issue and had to be towed from Alberton to Fourways (our home). We called discovery to organize the towing and they sent someone out from Euro Towing or something like that. The towing company had an accident on the way to delivering the BMW x5 to us and it damaged our BMW x5. After months and months of delays this has still not been resolved and the other insurer Old Mutual finally did an appraisal end of November 2019 and had agreed to pay the amount to me to fix the vehicle myself. I still have not received any compensation and still cannot drive the vehicle after 6 months. Please can you take action against the towing company as I have lost money due to not being able to drive the car and it still isn’t running. Supposedly the insurer has paid the money to the towing company (minus the excess) but he has not paid the money to me as was agreed with the insurer. The towing company owner also has been exceptionally rude and threatening which is not acceptable as Discovery are responsible for his actions.

Old mutual has now said they have closed the case and also **** about the actual facts on what happened and again all is on email and real.

0
Replies (9)
Old Mutual Insure
Old Mutual Insure's reply27 Jan 2020, 07:54
Official
Dear Steve


Complaint about service 

 

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 

 

We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 

 

We look forward to resolving this matter in a manner that you will find satisfactory.

 

Yours sincerely

 

Old Mutual insure


SC
Steve C's update23 Feb 2020, 23:19
Reviewer Update
The company is *********** and I will never use them again. They clearly have no interest in the client.
SC
Steve C's update23 Feb 2020, 23:23
Reviewer Update
You seem to think its ok to pay out the person who caused the damage under a towing company insurance yet leave the client with a damaged vehicle. Shame on you.
SC
Steve C's update24 Feb 2020, 16:18
Reviewer Update
This is what I get back from Old Mutual.....

Dear Steve

as per our response send the 30 January 2020

Response to complaint



We have investigated your complaint and regret that we are unable to meet your request/resolve the matter in your favour.


I have exhausted all avenues on my side, please see below feedback from claims. Unfortunately we are not able to assist in this matter, please accept my sincere apologies.


Please note that the above claim is a Motor Traders Claim.


Euro Towing is OM Insure’s client therefore we paid Euro Towing

Euro Towing in return has to settle their client being Crawford Auto.


OM Insure has settled the client Euro Towing accordingly and the matter is now between Euro Towing and their client.


Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
SC
Steve C's update24 Feb 2020, 16:19
Reviewer Update
So basically my car gets hit and they hide behind a motor claims policy when meanwhile Euro Towing have been paid out to repair the damage and are unwilling to do it as per Old Mutuals assessors assessment. Wow
SC
Steve C's update24 Feb 2020, 16:22
Reviewer Update
Just for the record an email from  ****** who works for old mutual :

 
The payment of R8104.24 has now been released and will reflect within the next 2 – 3 working days in the policyholder account. 
 
Please inform Euro Towing of the release, they need to re-imburse Steve this amount and add the excess portion. 
 
Regards 
 ******
SC
Steve C's update24 Feb 2020, 16:23
Reviewer Update
Please explain then why your client has not re-imbursed me. This is not between him and me but your policy
SC
Steve C's update24 Feb 2020, 16:24
Reviewer Update
Message from Euro Towings insurance brokers ( Lusanda Sikwebu ):

Good day Leon
Kindly see mail below from Old Mutual confirming that a payment of R8104.24 has now been released and will reflect within 2-3 working days in your account.
Please re-imburse Steve (third party) this amount and add the excess portion
Kind Regards
SC
Steve C's update24 Feb 2020, 16:25
Reviewer Update
For the record I am not a client of Euro Towing. I am a customer who phoned Discovery and then they used this company who happened to be insured by you..