Horrible Write off Service from Old Mutual Insure

I am highly disappointed with Old Mutual in the way they handle their claims, more especially two of their employees Prunella Naidoo, and Koketso Lebelo, regarding the final settlements of my claim.

My vehicle was in an accident on the 7th of May, and OM had my vehicle Towed by Help24, even though I requested to get it Towed to my house(5 minute drive from the accident site), after much delay and follow up, eventually it was assessed.

My vehicle was written off, and I was requested to sign over the vehicle & submit ownership documents without even receiving my salvage value or being informed about a buy back. I requested the salvage value & buy back myself and a settlement value was reached and signed on.

Now almost two weeks later, with constant enquiry and follow ups they refuse to have my vehicle released from Help24, and have terminated my car hire, (which according to my policy allows for up to 60 days of car hire) and expect me to be stranded, and additionally pay for keeping the car hire, even though they’ve left me no choice.

They are insistent that the claim is settled, when I opted for a buy back, even though my vehicle has not been released to me.

I have followed up for the past week & a half to have my vehicle release, and majority of my emails were ignored, until I had included the OM complaints email.

Last Thursday I had complaint yet again, and was told that my claim was settled the previous day when in fact it was not, and upon requesting proof of payment again, it showed that the payment for the balance of the salvage was only paid the Thursday after the call.

I once again followed up regarding my vehicle release, and since last Thursday, payment had still not been processed by Koketso in the Towing department.

Who since the 3rd of June still did not give me in update if the payment was made and my vehicle released.

The complaints department has been of no help either, as nothing has been done to rectify the situation, even when I, as well as my broker contact Old Mutual.

Horrible management, as none of the managers/ supervisors have intervened or assisted us when their employees do not assist, and complaints are raised.

I was additionally still billed my premium, after the vehicle was declared a write off, and when enquiring to 8 employees via email about a refund, was flat out ignored regarding the refund.

Worst car insurance company, do not insure with this company, rather opt for a more expensive company than this, at least you will receive proper service.